The Professional Executive Assistant

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  • Fees : 2600 $
  • Date 18 Feb 2018
  • Location Dubai, English
 

The Professional Executive Assistant

 

Course Objectives:

By the end of this course, participants will be able to:

ü  Acquire the knowledge, attitudes, tools and techniques to become more effective in their work.

ü  Practice advanced administration and secretarial techniques.

ü  Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.

ü  Become a more confident decision maker.

ü  Learn to set personal objectives and develop a plan for their own career and knowledge development.

ü  Be able to apply creative thinking to difficult situations, and act more assertively when appropriate.

ü  List the main causes of stress and the techniques needed to control them.

ü  Prepare a meeting agenda and take minutes accurately.

ü  Improve professional skills in communicating with the internal/external public in an effective manner.

ü  Enhance their interpersonal skills.

 

 

Who Should Attend?

Executive and personal secretaries, personal assistants, Executive Assistants, Administrative Assistants, Senior clerks, Senior administrators and others with the potential to become office managers.

 

Training Methodology:

The course uses both conventional and non-traditional techniques, utilizes hands-on case studies and group discussions and provides thorough coverage of concepts, techniques, and relevant case studies.

The course will combine presentations with interactive practical exercises, supported by video material and case studies.

 

Course Outline:

Role of the Executive Assistant:

ü  Understanding organisations, new business and organisational trends, and how this affects the executive assistant's role.

ü  Understanding yourself, your boss and others (styles and profiles)

ü  Professional Behavior.

ü  Required Qualities for Success.

ü  Tips for cross-cultural and remote working

 

Key Skills of the Executive Assistant:

ü  Technical

ü  Human

ü  Administrative

 

Improving informal and formal communication skills:

ü  Skills and strategies for handling important relationships (e.g. bosses, customers and colleagues).

ü  Tools and techniques to improve performance through better listening, comprehension and self projection.

ü  Practical tips for improving self-confidence through non-verbal communication.

 

Assertiveness:

ü  Effective techniques for negotiating, persuading

ü  and influencing others

ü  How to be assertive (not passive or aggressive)

ü  Managing difficult relationships with tact and

ü  Professionalism.

 

 Written Communication:

ü  Memos and Letters

ü  E-mails

ü  Note-taking from Text

ü  Note-taking from Speech

ü  Proof Reading

 

Controlling Stress:

ü  Symptoms

ü  Causes

ü  Solutions

 

Organizing Meetings:

ü  Preparing the Agenda

ü  Taking Minutes

Dealing with Visitors and Improving Customer Service:

ü  Screening Techniques

ü  Firm but Friendly Approach

ü  The Internal and External Customers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Groups and Team working:

Practical approaches to effective team working and cross (departmental) team collaboration for the executive assistant.

Managing time… effectively:

ü  Time management techniques

ü  Setting priorities and activity strategies

ü  Effective delegation strategies

Professional development:

ü  •Goal setting – a key to development performance description – a tool for success.

Thinking and creativity:

ü  Creative thinking approaches

ü  Developing your creative potential Decision making

ü  Diagnosing and analyzing issues concentrating, thinking clearly and making decisions effectively

ü  Getting your decisions implemented.

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