Supervisory Management Skills

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  • Fees : 3900 $
  • Date 24 Sep 2017
  • Location London, English

   Supervisory Management Skills                    

 

Course Outlines:

 

Leadership

 

·        Difference between leading and managing

·        Leadership styles/ suitable leadership

·        Your preferred personal leadership styles

·        How to make use of your leadership styles

·        Be a confident and respect leader

 

Goals & Objectives

 

o   Setting goals (setting smart goals)

o   Setting objectives (aligned with the sectional gals)- how to achieve the goals

o   Involving your team

 

The role of a supervisor

 

o   Achieving your own work and achieving objectives through others

o   Managing versus doing

 

Competencies

 

o   Assessing where your team are now

o   Making best use of employees talents

o   Developing the area of poor performance

 

Establishing effective work schedules & discipline

 

o   Setting standards

o   Communication expectations

o   Consequences

o   Maintaining discipline

 

Planning, organizing and delegation

 

o   Making use of variable resources

o   Knowing what to delegate

o   Knowing who delegate to

o   Using the steps to ensure effective delegation

o   Contingency planning

Clear communication

 

o   Ensuring understanding

o   Having regular communication

o   Involving the team

 

Motivation

 

o   How to know if your team is de-motivated

o   Dealing with de-motivated –signs and symptoms

o   How to motivate your team

 

Building and maintaining strong, productive work relationship

 

o   With your staff

o   With your colleagues

o   With your manager

 

Understanding difference behavioral styles

 

o   Knowing your own influencing styles

o   Adapting your style to match the situation and the person

o   Handing conflict situations

 

Assessing performance & handling poor performance

 

o   Performance appraisal

o   Identifying the problem employees

o   Dealing with a problem employees

o   Coaching

o   Counseling

 

Building/ managing/ winning teams

 

o   Brining all the skills together to achieve the best results with your team

o   Problem solving & decision making.

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