Problem Solving & Decision Making

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  • Fees : 2600 $
  • Date 27 May 2018
  • Location Abu Dhabi, English

 

                          Problem Solving & Decision Making 

 

 

Course Background:

 

Sound problem solving and decision-making is a technique that can enhance organizational performance and encourages team participation resolutions. Logical thinking is instilled into individual but sharing problems and using team resources can bring a problem to an accurate conclusion allowing a confident business judgement or decision. The skills of problem solving are learned and continuously recycled for better quality decision making techniques which  enhances positive business potential.

 

 

Course Objectives:

 

This program is designed to provide the delegates with:

 

The skills to Identifying and prioritize problems in the working environment and the ability to measure the causes and effects of problems encountered in the workplace. It also covers a creative and practical approach to solving problems and taking the most effective logical planning decisions by anticipating problems and preventing their re-occurrence.

 

 

Course Duration:  Three Days

 

 

Program Support:

 

This program is supported by interactive discussions and exercises to maximize the participant's involvement

 

 

Who Should Attend:

 

Supervisors, Line Managers and Decision Makers in all capacities within the business environment.

 

 

 

 

 

 

 

 

 

 

Daily Course Contents:

 

Day One

 

  • Identifying and Defining problems: causes, effects, priorities, classification & cost

 

  • Work Related Problems: Technical, Personnel & Managerial

 

  • Gathering Information and Data for analysis

 

  • Evaluating Situations and Solutions: 'What If' Analysis

 

  • Problem Analysis Tools and Techniques:
  • Kepner and Tregoe's Rational Approach,
  • The Fishbone Method
  • The Five Whys

 

  • Separating Problems and Issues

 

 

 

Day Two

 

 

  • Flow Charting:
  •  Analysis
  • Identification
  • Critical Assessment

 

  • Logical and Lateral Thinking
  • Defining the Issues
  • Methods
  • Techniques

 

  • Individual and Team Problem Solving
  • Methods and Techniques
  • Team Logic and Resourcing 
  • Team Solutions

 

 

 

 

 

 

 

 

Day Three

 

  • Brainstorming
  • Methods
  • Techniques

 

  • Creative Thinking
  • Individual
  • Team

 

  • Critical Decision Making
  • Processes,
  • Measurement
  • Results

 

  • Solution Implementation and Action Plans

 

  • Feedback and Further Remedies

 

  • Problem Solving Exercises

 

  • Case Studies Based and Group Discussions 

 

  • Course Evaluation

 

  • Course Summary 

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