Assertiveness Skills for Managers & Supervisors

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  • Fees : 2600 $
  • Date 27 Jan 2019
  • Location Abu Dhabi, English
Assertiveness Skills For Managers and Supervisors






Benefits to You

You cannot manage effectively if you feel uncomfortable saying no to employees, if you are afraid to influence upwards and shy away from conflicts.

Managers can learn to:

  • take charge in their jobs
  • handle conflicts with strength and decisiveness
  • get tasks accomplished while maintaining effective relationships
  • make requests and refuse others
  • negotiate diplomatically
  • influence others without being coercive or manipulative



Programme Outline

  • What is Assertiveness ?





    • The philosophy of assertion
    • Three response styles – Assertive, passive, aggressive
  • How did we Become Non-assertive?





    • Coping mechanisms
    • Expectations of others and self
  • Become Assertive





    • Changing your self-limiting beliefs
    • Identifying and owning your own wants
    • Building your self-confidence
    • Coping with criticism, anger and guilt
    • Taking charge of your environment
  • Verbal Assertion





    • Assertive communication options
    • Which skills to use and when
  • Assertive Management





    • Managing conflict
    • Giving and receiving performance feedback
    • Clear contracting, setting goals and follow-up
  • Managing Relationships at Work





    • You and your boss, subordinates and co-workers
  • Influencing Skills





    • Personal power
    • Getting others to heed your advice



Who Must Attend

(Level 2) Supervisor, Executive, & Emerging Managers
(Level 3) New Managers
(Level 4) Managers

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